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Issue ID MO941162 Affected services Exchange Online, Microsoft 365 suite, Microsoft Purview Status Service degradation

Users may be unable to access or use some Microsoft 365 services and features

Issue ID: MO941162
Affected services: Exchange Online, Microsoft 365 suite, Microsoft Purview
Status: Service degradation
Issue type: Incident
Start time: Nov 24, 2024, 6:54 PM PST

More info
The impacted services and their impact are as follows:
 
Exchange Online
- Users may be unable to access using the following impacted connection methods: Outlook on the web, Outlook desktop client, Representational State Transfer (REST), Exchange ActiveSync (EAS)
- Users may experience mail transport delays.
 
Microsoft Teams
- Users are unable to create or update Virtual Events, including webinars and Town Halls.
- Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings.
- Users are unable to create chat, add users and create or edited meetings.
- Users are unable to create or modify new teams and channels.
- Users may be unable to update presence.
- Users may be unable to use the search function.
- Users may not see updated list of files and links failing to load within the Chat shared tab.
 
Microsoft Purview
- Users may be unable to access the Purview Portal, or Purview Solutions.
- Users may experience delays in policy stamping and with Adaptive Scope Evaluations.
 
Microsoft Fabric
- Users may be unable to export content or set and view labels within
- Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied.
 
SharePoint Online
- Users may be unable to use the search feature within
 
Microsoft Defender for Office365
- Users may be unable to create simulations, simulation payloads or end user notifications.
- Users may experience issues with delivery for end user notifications and simulation messages
- Some users may experience failures in manual or AIR approved Remediation Actions submitted through ThreatExplorer, Advanced Hunting or the Action Center.
- Users may experiences issues with viewing simulation reports, and content.
- Users may get a “You can’t access this section” error when accessing sections of the Defender XDR portal, such as the Incidents and Alerts pages, that include affected Defender for Office 365 shared components.
 
Universal Print
- Users may be unable to Print via Universal Print.
- Users may be unable to list Printers/Printer Shares on the Azure Portal Universal Print blade.
- Users may be unable to Register Printers via Universal Print.
 
Power Automate for Desktop
- Users may experience errors running flows that utilize cloud connectors. 
 
Microsoft Bookings
- Users may be unable to access their bookings. 
 
Microsoft Copilot
- Users are unable to use the personal Copilot panel in meetings and post meetings.
- Users are unable to see historic Copilot conversation history in meetings and post meetings.

Scope of impact
Any user routed through affected infrastructure and attempting to use the functionalities outlined in the More info section of this communication may be affected by this event.

Preliminary root cause
A recent change has resulted in a portion of infrastructure not operating as expected.


Current status
Nov 25, 2024, 9:37 AM PST
We're continuing to reroute traffic to alternate infrastructure and have reinitiated targeted server restarts to ensure the fix takes effect as expected. We're monitoring to confirm the restarts proceed successfully. We don't yet have an estimated time to resolution; however, we'll provide one as soon as it becomes available.
Next update by:
Monday, November 25, 2024 at 11:00 AM PST

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